Frequently Asked Questions
Shipping container questions, answered before the quote.
Buying, renting, delivery, parts, and modified builds all come down to practical details: size, condition, location, access, timing, and what the container needs to do.
Condition, size, delivery, and site access matter more than generic container jargon.
Rentals Renting a containerRental questions usually come down to availability, term, paperwork, delivery, pickup, and whether a future buyout is part of the plan.
Delivery Delivery and placementGood delivery starts before the truck arrives: access, surface, room, door direction, and hazards all matter.
Mods Modifications and pre-engineered buildsSome projects need a clean standard build; others need custom design, fabrication, and coordination.
Parts Parts and accessoriesParts need to match the container, the install location, and the actual problem you are trying to solve.
Policies Quotes, returns, and customer termsPlain-language policy information is collected in the buying and rental guide for delivery, rentals, returns, and buybacks.
Buying
Buying a shipping container
Condition, size, delivery, and site access matter more than generic container jargon.
What size container should I start with?
Most storage customers start by comparing 20 ft and 40 ft containers. A 20 ft container is easier to place on tighter sites and still gives meaningful storage. A 40 ft container gives more capacity, but needs more delivery room and a better access path. If height matters, ask about high cube options.
What is the difference between one-trip and used containers?
One-trip containers are newer, cleaner, and usually better for customer-visible sites, long-term ownership, or future modifications. Used containers are cargo-retired units with normal dents, scuffs, surface rust, old markings, and repairs. They are popular when secure storage matters more than appearance.
Are shipping containers wind and watertight?
Shipping containers are designed as weather-resistant steel boxes with cargo doors, seals, steel corrugations, and marine-grade flooring. For any specific unit, the practical question is condition: doors, seals, floors, roof, and whether ventilation or blocking is needed for the use case.
Why do I need a quote instead of a simple checkout price?
The delivered price depends on branch inventory, container condition, delivery distance, equipment, site access, timing, and selected options. A quote lets us confirm the right unit and landed price before you commit.
Why aren't your prices listed on the website?
Container pricing changes by location, year, condition, availability, delivery distance, destination fees, and market conditions. Shipping containers are a commodity, so costs can move quickly. A delivered quote gives you the real landed price for the nearest branch, current inventory, and the site where the container is going.
Can I buy the exact container shown in the photos?
Product images may be representative unless a specific unit number and unit-specific photos are confirmed. If exact colour, cosmetic condition, or a particular container number matters, tell us before the quote is finalized.
Rentals
Renting a container
Rental questions usually come down to availability, term, paperwork, delivery, pickup, and whether a future buyout is part of the plan.
What container sizes are available for rent?
Rental availability changes by branch and season. Standard rental requests are usually for 20 ft and 40 ft storage containers, with offices, modified units, specialty units, mini containers, and high cubes available by request when inventory allows.
What is the minimum rental term?
Rental charges are normally billed by the unit and by the rental term shown on the rental agreement. If you only need a short rental, ask for the current minimum and pickup timing before booking.
What paperwork is required for a rental?
A signed rental agreement and payment authorization are required before dispatch. Photo ID is required except for corporations with approved credit. Site photos may be requested when access, placement, or surface conditions need review.
When do rental charges start?
Unless the rental agreement says otherwise, rental charges begin on the delivery date. For offices, modified units, specialty containers, or reserved inventory, rental charges may begin when the rental is booked and inventory is reserved.
Can I buy the rental container later?
Sometimes, but it needs to be discussed early. If a buyout price is negotiated at the beginning and an available-for-sale unit is sent on rental, eligible rent and pickup credits may apply as agreed. If a TCG rental fleet unit is sent, it may need to be swapped with sale inventory before purchase.
How do I end a rental?
Contact us before you need the unit picked up. We ask for notice so pickup can be scheduled, the unit can be empty and accessible, and any final charges or paperwork can be handled cleanly.
Delivery
Delivery and placement
Good delivery starts before the truck arrives: access, surface, room, door direction, and hazards all matter.
How are containers delivered?
Most standard container deliveries use a self-unloading tilt trailer. The truck backs into position, tilts the trailer, slides the container off, and drives away. Specialty equipment may be required for certain sites or placements.
Which way will the doors face?
For standard tilt delivery, tell us whether the cargo doors should face the front of the truck cab or the back of the trailer. For specialty or side-opening containers, customers may also talk in terms of driver side or passenger side. Clear door direction helps avoid expensive rework.
How much room do I need for delivery?
Plan for a straight access path, turning room, and overhead clearance from trees, wires, signs, and building overhangs. A 40 ft container generally needs much more straight-line room than a 20 ft container. If the site is tight, send photos before dispatch.
What surface should the container sit on?
Firm, level ground is best. Gravel, concrete, packed yard, timbers, pads, or blocking can help keep the container level and help doors operate properly. Customers should have blocking or pads ready, or ask us to quote them if needed.
Should someone be on site for delivery?
Yes whenever possible. The best deliveries happen when the customer or an authorized site contact is present or reachable, understands the placement plan, and can confirm access before the driver unloads.
What site issues should I tell you about?
Tell us about gates, tight turns, slopes, mud, snow, fences, curbs, trees, overhead wires, underground utilities, soft ground, concrete, asphalt, landscaping, and anything the truck or trailer could contact.
Mods
Modifications and pre-engineered builds
Some projects need a clean standard build; others need custom design, fabrication, and coordination.
What is a pre-engineered mod?
Pre-engineered mods are repeatable builds such as GLO offices, site shacks, tool cribs, lunch rooms, change rooms, and HAZMAT storage. They are more structured than a napkin sketch, with known specs, options, and quoting paths.
Can you customize containers?
Yes. Common modifications include man doors, windows, roll-up doors, vents, electrical, insulation, HVAC, shelving, lock boxes, framing, paint, and specialty access. The right scope depends on the container, use case, code expectations, and timeline.
Should I modify a new or used container?
Newer one-trip containers are usually preferred for offices, branded builds, and projects where appearance or long-term value matters. Used containers can still work for many practical upgrades, but condition should be confirmed before major modification work.
How long do modifications take?
Timing depends on scope, materials, drawings, fabrication schedule, approval steps, and delivery. Simple add-ons can move faster; offices, HAZMAT units, and custom builds need a more complete quote and production schedule.
Can I rent an office or modified unit?
Sometimes. Offices, modified units, and specialty containers may be rentable only by request and inventory availability. Ask us to confirm the branch, rental term, site access, and whether a sale or rental path makes more sense.
Parts
Parts and accessories
Parts need to match the container, the install location, and the actual problem you are trying to solve.
Do you sell container parts and accessories?
Yes. The site includes parts such as vents, lock boxes, doors, windows, framing kits, shelving, power pass-throughs, and other container-specific accessories. Some parts are fulfilled through Container Modification World.
How do I know if a part fits my container?
Check the product fitment details and confirm container size, install location, wall or door style, and any required cut location before ordering. If compatibility is unclear, contact us with photos before buying.
Can TCG install the part for me?
Some parts can be supplied only, while others may be quoted as part of a modification or shop install. Tell us the container location, photos, and what you want the part to solve so we can route it properly.
Are parts returnable?
Parts return eligibility depends on the part, condition, order status, and supplier terms. Custom, special-order, installed, damaged, or compatibility-missed parts may not be returnable. Review the buying and rental guide or contact us before ordering if fitment is uncertain.
Policies
Quotes, returns, and customer terms
Plain-language policy information is collected in the buying and rental guide for delivery, rentals, returns, and buybacks.
Are containers returnable?
Containers are generally not change-of-mind returnable once a unit has been reserved, prepared, released, picked up, dispatched, delivered, modified, or otherwise committed to an order. That does not remove rights for a confirmed mistake, material misdescription, approved specification issue, or covered defect.
Can TCG buy back my container later?
Often, yes, but it is not a return or refund. Buybacks and trade-ins are negotiated based on current wholesale market pricing, container condition, ownership, location, pickup feasibility, and whether the unit is empty and suitable for resale.
Where can I read the full buying and rental guide?
The current public guide is available online and can be printed or saved as a PDF from the website. It explains delivery, placement, rentals, purchase options, returns, buybacks, and related customer expectations in more detail.
Who should I contact if I am not sure where my request belongs?
Use the contact page and choose the closest location and inquiry type. Sales, rentals, mods, parts, and support requests can then be routed to the right team with the right branch context.
Still deciding?
Send the site details and we will help narrow it down.
The useful details are simple: nearest branch, delivery city, container size, condition preference, rental or purchase timing, door direction, access path, and anything unusual about the site.